support

 

 Download ATTEZ App

 

                         icon app      

         Attez Application

                The fast, reliable, easy to use apps to connect to your ZN62.

                Download the user manual (or Spanish). Note: Please make sure the

                password is exactly the same as the one in the router. Some

                Andriod devices add a space before captial letters and iOS will

            captialize the first letter.

        

                    

                  Attez:

                   app store en2x        android app on google play

               Have problems? Download the app here (Only for Android user).

 

                  If there is 2.0 marked on the giftbox, please install Attez 2.0:

                   app store en2x        android app on google play

               Have problems? Download the app here (Only for Android user).

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call (852) 3188 4492 or (1) 415 373 6020 or (44) 20 3239 3882 for assistance!

 

Known issue

1. If ZN62 was off, the internal clock will be reset. Please connect to ZN62 live view to update the clock. Otherwise the scheduled recording time will be wrong.

2. If you cannot connect to ZN62 from the Internet for a long time, please turn off and turn on ZN62 again, then it will be normal.

3. After running Attez app, and if you cannot connect to ZN62 from the Internet for more than 2 minutes, please kill the app (force the app to close) and run the app again.

4. If the video gets freezed, maybe the data rate is not high enough. Please set to 320x240 in the live view setting. The data rate requirement is 500kbps. Please download Speedtest app to test the data rate of the 3G / 4G data network.

Running on Windows / Mac

1. Download and install the software on Windows http://www.atteztech.com/dl/P2PCamWin_1.0.7.5.zip

     Can view up to 4 cam, but the audio is not correct

     Cannot do other functions

OR

1. Download and unzip the liveviw and recorder (the liveview may not work on some display setting, if it does not work, please run the recorder only) or recorder only on Windows. Edit the cam.txt to input the cam ID and password. Then double click to run the Attez_liveview.cmd or Attez_recorder.cmd

2. Recorded video can be played by VLC player

  OR

1. Install Andy (Windows 7 SP1 / Windows 8.1 / Ubuntu 14.04+ / OSX 10.8+)

    or NOX (Windows XP SP3 / Windows 7 / Windows 8 / Windows 10 AMD Dual Core Processor or Dual Core) Andriod emulator.

2. Then install the Attez app on the Andriod emulator, press "Import cam" and enter the "Cam ID", "Username", "User password" and assign a "Cam name".

3. Detailed instruction is here